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Refund policy

Overview

This Return and Refund Policy applies to purchases made on liniushop.com (LINIU). LINIU is an independent retailer and an authorized seller of INIU-branded products. It is not the official INIU brand website.

Questions about a return: support@liniushop.com. We do not offer telephone support.

30-Day Return Window

  • You may return eligible items within 30 days of the date you receive the product.
  • To start a return, email us before the window expires and wait for a prepaid return label. Do not ship a return without a label from us.
  • The item must be unused (or used only as needed to inspect it), in resalable condition, with original packaging, accessories, and proof of purchase (order number).

Return Shipping (United States)

  • For returns from a deliverable US address, LINIU pays the return shipping cost and will email a prepaid return label.
  • If we sent the wrong item or a defective/damaged item, we also cover return shipping and will replace the item or refund you, at your choice, after inspection.
  • You are responsible for loss in transit if you ship without our label or use packaging that does not protect the product.

Refund Timeline

  • After we receive the return at our US facility and complete inspection, we issue the refund within 3 business days to the original payment method.
  • Your bank or card issuer may take additional time to post the credit.
  • Refunds for sale items are based on the amount you paid, not a higher compare-at price.

Items We Cannot Accept

  • Returns started more than 30 days after delivery.
  • Items missing accessories, original packaging, or proof of purchase.
  • Items damaged by misuse, liquid, drops, extreme temperature, or unauthorized modification.
  • Bulk, wholesale, or custom orders (including orders of more than 10 units of the same product), unless required by law.

Wrong, Damaged, or Defective Items

  • Email photos of the product, packaging, and the issue, plus your order number, within 30 days of delivery.
  • We will arrange a replacement or a full refund, including outbound shipping you paid, after we confirm the problem.

Order Cancellation

  • Email support@liniushop.com as soon as possible. If the order has not shipped, we will cancel it at no charge and refund the original payment method, typically within 1–3 business days after cancellation.
  • After an order ships, it cannot be canceled. You may use this return policy when it arrives.