Warranty Policy

Coverage

Products purchased from LINIU on liniushop.com are genuine LINIU-branded goods sold by an independent authorized retailer. Limited warranty coverage against defects in materials and workmanship under normal use follows the terms published for that product at the time of sale. This page describes how to contact LINIU about a warranty claim. LINIU is not the official LINIU brand website.

The warranty does not cover damage from misuse, drops, liquid, unauthorized modification, use with incompatible devices, or normal wear.

How to start a claim

1. Email support@liniushop.com with your order number, product name, a description of the issue, and photos of the product, packaging, and the defect.
2. We reply on business days (Monday–Friday, 9:00 AM–6:00 PM (U.S. EST)). We do not offer telephone support.
3. If the claim is approved, we will tell you whether we will replace the item, repair it, or refund it, and how to return it. Eligible US returns use a prepaid label we send by email.

You can also use our warranty request form page.

Business address: 2381 Zanker Rd, Ste 110, San Jose, CA 95131, United States.